This project managed customer support tickets, order tracking, and subscription billing across multiple e-commerce platforms (Shopify, Sticky.io, Phoenix Technologies). Handled order details, refunds, chargebacks, and cancellation requests, while resolving customer inquiries via a help desk ticket system. Monitored transaction history, billing profiles, and payment statuses to process approvals, disputes, and account adjustments — ensuring accurate order fulfillment and efficient resolution of customer billing and shipping issues. 

Helpdesk ticket showing customer order details, refund status, and itemized Shopify order breakdown with pricing.

I managed various customer requests, including order cancellations, refunds, reshipments, subscription cancellations, and account updates. I reviewed transaction details, verified customer information, processed necessary actions based on company guidelines, and documented every interaction through detailed CRM notes to ensure proper tracking and follow-up.

Sticky.io order dashboard displaying chargeback transactions, customer details, and recurring subscription status.

Sticky.io order detail view showing product, shipping/billing info, and recurring subscription tracking.

I also supported customer retention and resolution efforts by handling refund requests, addressing billing concerns, explaining membership details, and providing solutions to prevent unnecessary cancellations. I followed approved processes and scripts while maintaining professional communication, empathy, and problem-solving skills during high-volume customer interactions.

Phoenix Technologies customer account panel with billing history, refund options, and order IP/transaction logs.

Using CRM platforms, ticketing systems, and PBX/VOIP tools, I efficiently managed customer conversations, recorded call outcomes, and supported daily e-commerce operations. This experience strengthened my ability to handle sensitive customer information, troubleshoot account concerns, manage multiple systems, and deliver reliable customer service support.